Refund Policy

Important note: This document is intended for general informational purposes and does not represent legal advice as to any particular set of facts. Please consult the appropriate professional legal advisor as necessary.

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Refund Policy

Last modified: 02/10/2021

Introduction "(Business Name) " is committed to your satisfaction. If you have purchased digital/hard goods/subscription from(Business Name) and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 7 days of the original purchase date.

Our refund policy has been created to define situations under which Business Name will provide a refund and the procedure to claim them. By purchasing any of our products, you are agreeing to and accepting all the terms and conditions outlined in this refund policy. Please look carefully to see the terms relevant to your product purchase.

In order to receive any form of refund, you must have bought it from the Business Name website and be able to provide a copy of the purchase receipt if requested with an order number that we can trace and that has the Social Seller's logo on it with our details.

We don’t provide refunds for change of mind. Please consider this before purchasing.

CURRENCY: ALL purchases are charged and refunded in Australian Dollars. All returns, refunds and exchanges will also be refunded or exchanged based upon Australian Dollar. Social Sellers are not responsible for fluctuating exchange rates.

CHARGEBACKS: Requesting a chargeback or opening a dispute for a valid charge from us for services or products rendered is fraud and is never an appropriate or legal means of obtaining a refund. We are careful to keep very thorough records of all transactions including IP Addresses and we forward all copies of these details, conversations, payments, correspondence and anything else relevant to our bank for proof that the payment was legal. Instead of issuing a chargeback, please contact us to address any billing issues.

If we receive a chargeback or payment dispute from a credit card company or bank i.e. from Square or PayPal, your project will be stopped immediately without notice. A $50 chargeback fee (passed on from our merchant facility) plus any outstanding balances accrued as a result of the chargeback must be paid in full before the service will be restored, files delivered, and any other work done.

Refunds of Physical Goods: To be eligible for return and refund, the following steps must be taken:

1. Refund must be requested in writing by contacting emailaddress@yourdomain.com

2. Request of refund must be made within 30 days of the original purchase date

3. Hard goods must be returned to (Business Name) immediately, according to the instructions you will receive once contacting emailaddress@yourdomain.com as directed in step 1.

4. The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in (Business Name) sole, reasonable discretion.

Non-returnable Items:

The following items are non-returnable as stated at the time of purchase on (website link)

Item

Item

Refunds of Digital/Subscription Based Goods:

This includes any digitally downloaded product such as reports, checklists, templates, eBooks, courses and challenges etc. There are no refunds and exchanges available for these products as these are instant download.

Please be aware that there may be some grammatical and spelling errors in written documents. Wherever possible this has been eliminated with numerous people proofreading the documents. This is not a reason for a refund.

To be eligible for a refund on any digital/subscription-based goods, the following steps must be taken:

1. Refund must be requested in writing with a reasonable reason and supporting evidence by contacting emailaddress@yourdomain.com

2. Request of refund must be made within 7 days of the original purchase date

3. We do not refund for change of mind and may request evidence that you have completed the components before approving a refund.

(Business Name) is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact (Business Name) at emailaddress@yourdomain.com for any questions related to our policy, or simply to let us know how we can help.

(Business Name)

(Street Address),

(City) (State),

(Country) (Zip/Post Code)

emailaddress@yourdomain.com

(Cell Phone Number)

(website link)